Shipping
JleviSW reserves the right to switch carriers at our own discretion. If a customer places an order with a courier that may not be optimal for the specific item, JleviSW will send the items via a comparably priced method with another carrier. Such cases would include switching a FedEx shipment to UPS, or upgrading a customer to USPS Priority Mail.

International Customers: all applicable duties, customs, tariffs, and brokerage fees must be paid by you, the recipient, upon delivery.

Returns
In the unlikely event that you are not completely satisfied, and all options have been explored, you can return the product for refund.
Refunds issued in the following manner:
-Product is shown to be less than satisfactory, defective, or defective - 100% Money Back Guarantee, Including Shipping!
-Unopened - 15% restocking fee
-Opened, but not installed - 15% restocking fee
-Opened, partially installed - Contact Us for Details
A picture must be provided of all damaged parts
To return your item, please contact us so that an Return Merchandise Authorization number can be issued prior to shipment.
Any parcels sent back without an RMA Number clearly written on the package will NOT be opened!

Returning Wheels or Wheel & Tire Packages:
-Wheel and Tire Packages are non-returnable, as tires have been mounted. Exceptions are made only in the case of defect
-Wheels sold without tires that have been mounted with tires or installed on the car cannot be returned under any circumstances
-Custom wheels require 50% non-refundable deposit. Orders cannot be canceled after deposit has been placed

Returns of any kind will not be accepted more than 30 days after your product arrives to you.
We guarantee we will be completely fair in our assessment of each situation.

Returned parts must be in clean, unused, original condition, packed in the manufacturer's original packaging, and received by Jlevi StreetWerks, within 30 days of customer receipt. No return will be accepted without proof of purchase of date of sale. We will inspect all items before a refund is issued. No COD refunds will be accepted. When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If you discover a damaged part after opening the package, notify the carrier immediately. We provide properly packaged contents at the time of carrier pickup. Direct claims to the carrier. However, should the carrier become unresponsive, we will endeavor to make things right.

Packages Must Be Returned to:
Jlevi SW Returns
2952 Scott Blvd.
Santa Clara, CA 95054

All breakable packages are insured. It is the responsibility of the buyer to file the correct paperwork for their claim within 15 days of receipt. Jlevi StreetWerks will be willing submit any signatures, receipts, or information necessary for your claim.